Access Services Documentation

Tabling in the Breezeway outside of Bartle Library is managed by the Multicultural Resource Center (LSG-500).

When items are missing from the hold shelf, contact the requester 2x, then notify PCM to search. If search does not find item, check item out to patron.

For events at the UDC proper, contact Susan Holden (sholden@binghamton.edu, 7-5572).

See our website for fines information. Alma does not accurately show patron fines. Direct patrons to email libraryfees@binghamton.edu with any questions.

Guidelines for what to do if you cannot make your scheduled shift.

Common printing fixes and relevant terminology.

Patrons can use the scanners in the information commons to scan and email documents, which they can print. The MRC, SA Ink and Print Solutions also offer printing options to students.

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The ITS Help Desk is located in the information commons of Bartle Library. Please refer all printing-related questions to this desk when student assistants are there.

Log in to Ares. Use the Item Information field for items, and Course Information (no spaces!) for courses. Remember to filter by the current semester.

Yellow bands, on shelf in circ workroom. Check out to patron listed on band for 4 hours. Items cannot leave Bartle.

Current information can be found on our website.

Search the catalog by course number with no spaces (GEOG212, not GEOG 212). Students should log into the Course Reserves Tool to see what materials are on reserve for their courses.

Patrons can place ILL requests through our catalog or our ILLiad page. New users will need to complete an account set-up form before placing requests.

The Faculty Research Room is a carrel on the 4th floor where up to two faculty can conduct research. Access is granted on a first come, first served basis until midnight that day. Check out the key to the patron's account and change the due time to 11:59pm that day.

Advise instructor to add requests through the Course Reserves Tool in Brightspace. If dropping off, fill out a dropoff sticker with item and place on shelf in hallway.

Verify that the patron has booked the room. Ask the patron to describe the items being retrieved and ask them to unlock technology to confirm it's theirs.

Microforms are located in Fine Arts and at the CMF. Microform readers are in Fine Arts, room 1356 (ask at the desk for the key). Guides are located across from study rooms 1356A and 1356B in Fine Arts.

When items are missing from the hold shelf, contact the requester 2x, then notify PCM to search. If search does not find item, check item out to patron.

Common printing fixes and relevant terminology.

Log in to Ares. Use the Item Information field for items, and Course Information (no spaces!) for courses. Remember to filter by the current semester.

Yellow bands, on shelf in circ workroom. Check out to patron listed on band for 4 hours. Items cannot leave Bartle.

Verify that the patron has booked the room. Ask the patron to describe the items being retrieved and ask them to unlock technology to confirm it's theirs.

Call the Helpdesk at 607-777-6420. Provide the operator with the nature of the issue and how services are impacted.

List of LibAnswers behaviors

If no staff are around, keep the item on the miscellaneous hold shelf for the patron and have staff barcode the item the next day. Staff, add a barcode sticker and quick item record so it can be loaned out.

If they have a picture of their BU ID, look them up by name and ask them to confirm their username and B#. If they do not, defer to grads/staff.

Use Bartle Key #9 and these instructions to restart the KIC scanners

Use this documentation!

Look the patron up by the name on their ID, or try their B#. Send patron info to libraryaccounts@binghamton.edu to investigate the issue.

Email mainill@binghamton.edu with the patron and item information.

Use a paperclip to end guided access, restart the Meescan app, and restart guided access. Then, report to Libsys.

Grads or staff can reprint slips from the Printouts Queue or Borrowing Requests tabs.

If you need to check out this item, create a quick cataloging record using these steps. Otherwise, set the book aside for staff to investigate in Analytics.

Try logging in using an incognito window. If that doesn't work, contact your supervisor.

Use the "Find in other institution" box on the Manage Patron Services page. Find the patron's home institution and search for them by ID barcode or Name.

Employment verification requests must be handled by HR. Direct questions to 607-777-2187 or the HR Website.

When items are missing from the hold shelf, contact the requester 2x, then notify PCM to search. If search does not find item, check item out to patron.

See our website for fines information. Alma does not accurately show patron fines. Direct patrons to email libraryfees@binghamton.edu with any questions.

Guidelines for what to do if you cannot make your scheduled shift.

Common printing fixes and relevant terminology.

The ITS Help Desk is located in the information commons of Bartle Library. Please refer all printing-related questions to this desk when student assistants are there.

Log in to Ares. Use the Item Information field for items, and Course Information (no spaces!) for courses. Remember to filter by the current semester.

Yellow bands, on shelf in circ workroom. Check out to patron listed on band for 4 hours. Items cannot leave Bartle.

Verify that the patron has booked the room. Ask the patron to describe the items being retrieved and ask them to unlock technology to confirm it's theirs.

During business hours, notify Libraries Admin (7-4841) or Kathy Hart (7-4856) about Facilities issues. After business hours, call Facilities directly (7-2226).

The Libraries does not accept donations; refer gifts-in-kind to Special Collections.

Call the Helpdesk at 607-777-6420. Provide the operator with the nature of the issue and how services are impacted.

The 24-Hour Hold Shelf is used as a temporary holding place to securely store items for patrons behind the desk. Be sure to fill out a slip with the patron’s name, hold until date, and your initials.

Try to renew the item in Alma. If it does not renew, email mainill or give the patron ILL's card.

M1-M3 do not circulate. Staff can override a 1-week extension for faculty. The rest of the M's circulate normally. Contact the subject librarian for more information.

There are reservable rooms in all library locations. View policies and reserve rooms on our website. Use the links below to see which patrons or staff have reserved specific rooms.

Try using the item's barcode to return it. Leave book in staff bin if that doesn't work. Remind patrons that they could lose their ILL privilege if they do not return the paperwork with the item.

Hand the book to the grad/staff member at the desk. Grads/staff should check the item in to the hold shelf or put the item with other holds to be processed.

If no staff are around, keep the item on the miscellaneous hold shelf for the patron and have staff barcode the item the next day. Staff, add a barcode sticker and quick item record so it can be loaned out.

Students must be enrolled in DiDa and need a letter signed by their instructor to check out these laptops. These laptops have special software useful for the minor.

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Useable by anyone - see website for guidelines. Give patron a time ticket from the desk. LibSys can print more if needed.

Patrons can use the scanners in the information commons to scan and email documents, which they can print. The MRC, SA Ink and Print Solutions also offer printing options to students.

https://print.binghamton.edu:9192/user

See our website for fines information. Alma does not accurately show patron fines. Direct patrons to email libraryfees@binghamton.edu with any questions.

Use these links to access the Live Computer Maps & Software Lists provided by ITS.

No. Students must return textbook rentals to the Bookstore in the Union.

Search the catalog by course number with no spaces (GEOG212, not GEOG 212). Students should log into the Course Reserves Tool to see what materials are on reserve for their courses.

Yes. Please use the mailing address on our website.

If patrons need an ACS guide but they are all checked out, you can refer them to the Internet Archive.

The Bloomberg Terminal in Gov Docs is used to study financial market data. It is reservable.

Laptops come with Chrome, MS Office, and Zoom. Patrons can install other software and it will be automatically be deleted after a reboot.

The ITS Help Desk is located in the information commons of Bartle Library. Please refer all printing-related questions to this desk when student assistants are there.

Yes, there is a microwave in the vending machine area on the ground floor!

Yes, there is one printer at Bartle that students can log into to print without their ID.

Large study area near the Cafe and Fine Arts entrance. Managed by the CLT.

Microforms are located in Fine Arts and at the CMF. Microform readers are in Fine Arts, room 1356 (ask at the desk for the key). Guides are located across from study rooms 1356A and 1356B in Fine Arts.

The Library no longer offers binding services for theses and dissertations. All theses are submitted digitally at the University via ProQuest/UMI. Hard copies can be purchased from ProQuest.

Students must be enrolled in DiDa and need a letter signed by their instructor to check out these laptops. These laptops have special software useful for the minor.